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TERMS & CONDITIONS & PRIVACY POLICY

TERMS & CONDITIONS


TERMS & CONDITIONS OVERVIEW

These are the terms and conditions that you agree to in order to complete any purchase with us. More information on the delivery and returns process can be found in the Returns information and Delivery Information sub-sections of the Help pages of this website, should you need it.

• 3wisemonkeys reserves the right to change these Terms & Conditions without notice to you the customer in relation to future sales.




YOUR ORDER - CONDITIONS OF ACCEPTANCE

• When you complete an order online with 3wisemonkeys, payment is instantly released by your card issuer, & automatically accepted by our payment gateway provider on behalf of 3wisemonkeys. You should then receive invoice & order confirmation e-mails from 3wisemonkeys. However, the acceptance of funds/your receipt of these e-mails doesn't constitute an acceptance of the order or a guarantee of despatch of goods.

• Your order (including payment) will be treated as an offer to purchase from 3wisemonkeys, acceptance of which is indicated only when 3wisemonkeys ship the goods. Up until the point of despatch 3wisemonkeys reserves the right to decline to issue your order and to process a full refund. Once we despatch the order (and at no time prior to this) 3wisemonkeys enter into a legally binding agreement with you the customer regarding said order.

• Despatch of orders is conditional upon (among other things) stock availability. For each product stock availability is indicated online. However, 3wisemonkeys cannot always guarantee the strict real time accuracy of online stock status. The notes should be taken as a general indication only. If for any reason an order for an item or items advertised as IN STOCK at the time of purchase later turns out to be out of stock 3wisemonkeys will inform the customer ASAP. Where supply is delayed or prevented by reasons beyound our control we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

• All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. If the issuer of your payment card authorises payment but returns failures on some or all of the credit checks run against your order 3wisemonkeys reserves the right to delay despatch pending satisfactory resolution (to be determined by 3wisemonkeys) of the security issue.




DELIVERY PROCEDURE

• Your order will as standard be despatched to the delivery address that you supply when placing said order. However in order to ensure prompt delivery our courier may try to leave the goods in the care of a neighbouring address where no-one is available at the delivery address. If you would like to specify particular neighbours that you do or don't want the driver to try, or if you would like to request that the driver only delivers to the address on the parcel please contact despatch@3wisemonkeys.co.uk ASAP after the order is placed and before it is despatched.

For full details on delivery please check our Help pages.

 



CANCELLING AN ORDER

• The following applies specifically to your right to cancel & return simply because you have changed your mind about keeping all/some of the goods ordered. If there is another reason for wishing to return goods (fault/damage on delivery etc) please refer to the applicable details about returns policy in our Help pages.

• Under the Consumer Contract Regulations 2013 (which have replaced Distance Selling Regulations) you have the legal right to cancel your online order at any time within 14 days following delivery of the order to you (and to return the goods to the seller as unwanted.)

• If you wish to excercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. Goods must be returned to 3wisemonkeys at your own cost, promptly, and in or with their original retail packaging before we can issue any refund. 3wisemonkeys will aim to process your refund within 5 or fewer working week days as standard (and failing that not more than 14 consecutive days) of receipt of the returned goods.

• To excercise your cancellation rights, you must inform us of your descision to cancel your contract by a clear statement including details of your name, geographical address, details of the order you wish to cancel and (where applicable) your phone number and e-mail address. Please do not return goods without confirmation of our receipt of your request to cancel. We can't accept/action cancellation requests if we have not received them - where we receive them we will formally acknowledge requests.

• For further information on our procedure for cancelling an order after delivery & returning goods as unwanted/unsuitable please refer to the returns sub-section of our Help pages.

 



WARRANTY

• All goods supplied by 3wisemonkeys are warranted free from fault for 12 months from the date of receipt by the customer (unless otherwise stated in our website product details). This warranty does not affect your statutory rights as a customer. If goods develop a fault during the 12 month warranty period you should follow the returns procedure outlined in the Returns Information section of the Help pages.

• In some cases where a faulty product is reported 3wisemonkeys may advise you to contact the manufacturer directly as they offer customized end user warranties and in some cases on-site replacement and are therefore better placed to resolve any problems.

• The warranty conditions do not apply to any fault arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the Supplier’s prior written approval.

• Any applicable collection of faulty goods and/or delivery of repaired/replacement units under warranty will only be made from/to addresses on the UK mainland (as per the delivery of the original purchase.) In the event that you need to return an item under warranty from outside the UK mainland you will need to make your own separate arrangements & payment for shipping to and from the UK mainland.

• A replacement/repaired unit issued under warranty is not a new order and will not have a separate warranty beginning from the date of receipt. Instead a replacement/repaired unit counts as a "continuation in the life cycle" of the original purchase, covered for the warranty period remaining on the original purchase.

 



WEBSITE CONTENT & INFORMATION CONTROL

• Unless otherwise specified, the materials on this Web site are directed solely at consumers who access this Web site from the United Kingdom. 3wisemonkeys makes no representation that any product referred to in the materials on this Web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

• 3wisemonkeys will take all reasonable precautions to keep the details of your order secure; we will not be liable for unauthorised access to information supplied by you.

• 3wisemonkeys has taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, 3wisemonkeys disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access.

• Product images are for illustrative purposes only.

 



INFORMATION ON THE WASTE ELECTRICAL & ELECTRONIC EQUIPMENT DIRECTIVE (WEEE Directive)

What is the WEEE Directive?

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

What does the crossed out wheelie bin symbol mean?

All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with the symbol below to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):

What are 3wisemonkeys.co.uk's obligations according to the WEEE Directive?

3wisemonkeys is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. If you would like 3wisemonkeys to collect WEEE from you on this basis please get in touch with us to request this no later than 24 hours after placing an order with us (refer to the website contacts page for our phone number and e-mail addresses.)

 



General

• Our liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods and/or related shipping charges where applicable.

 



ENQUIRIES

If you would like more information about the terms and conditions of this site please do not hesitate to contact us. If you have any queries with regards to your order, please email admin@3wisemonkeys.co.uk

 


 

PRIVACY POLICY


PRIVACY POLICY OVERVIEW

The 3wisemonkeys.co.uk website is operated by us, 3 Wise Monkeys Services Ltd. You can contact us directly at admin@3wisemonkeys.co.uk

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ww.3wisemonkeys.co.uk (the "Site").

At 3wisemonkeys we value your privacy, are commited to keeping your data safe, and our Privacy Policy reflects the new General Data Protection Regulation (GDPR)


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time-zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Site, and information about how your interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

 

•  "Cookies" are data files that are placed on your device or computer and often includean anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://wwwallaboutcookies.org

•  "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

•  "Web beacons" , "tags", and "pixels" are electronic files used to record information about how you beowse the Site.


Additionally, when you make a purchase or attempt to make a purchase through the Site, it is implied that you consent to our collecting and storing certain information from you which you voluntarily provide, including your name, billing address, payment information (including certain credit card numbers), e-mail address and phone number. You may choose to set up and account, submit feedback, add to the reviews on the Site, or take part in market research we carry out on the Site all of which involve the voluntary submission of personal data.

We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privaxy Policy, we are including both Device Information and Order Information.

When we ask for your Personal Information for a secondary reason, like marketing, we will now either ask you directly for your expressed consent, or provide you with an opportunity to say no.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations/delivery updates.) Additionally, we use this Order Information to: -


Communicate with you.

Screen our orders for potential risk of frauf (we reserve the right to refuse orders that fail all or any of these security checks)

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize the Site (for example, by generating analytics about how our customers browse and interact with the Site, and to measure the success of our marketing and advertising campaigns).

 

NEWSLETTER EMAILS

We send emails with special offers, new products, services and promotions from time to time.

If you made a purchase before 25th May 2018 and therefore agreed to the Terms & Conditions published above & the pre-GDPR Privacy policy (see below)

or if you subscribe to our Newsletter

you have agreed to receive emails about new products, services and promotions from us from time to time.

If you wish to opt out of receiving this information from 3wisemonkeys, you can unsubscribe at any time by clicking the unsubscribe link in the email. Or, alternatively by emailing us at admin@3wisemonkeys, informing us that you do not want to be included in any of our marketing e-mails and we will unsubscribe you from those.

 

SHARING DATA

We value your privacy and will never sell your personal data. We do need to share your Personal Information with several third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site and the Mailchimp email service to communicate with our customers.


Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/ policies/privacy/. You can also opt-out of Google Analytics here: https:// tools.google.com/dlpage/gaoptout


Mailchimp - Our Customer Email Service

MailChimp is the world’s largest marketing automation platform and we utilize their platform to store and process customer first names and email addresses and to send you our marketing updates. Mailchimp’s privacy policy can be found here: https://mailchimp.com/legal/privacy/

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

THIRD-PARTY SERVICES

In general, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


AGE OF CONSENT

 By using this site, you represent that you are at least the age of consent of your country of residence and you have given us your consent to allow any of your minor dependents to use this site.


BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by going to these advertising services’ opt-out links here:

 

FACEBOOK - https://www.facebook.com/settings/?tab=ads

 

GOOGLE - https://www.google.com/settings/ads/anonymous

 

Additionally, you can opt out of some of the services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

DATA RETENTION

We will maintain your information for our records as long as is needed to be able to provide the services to you. We may also keep hold of some of your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States, to perform the services our third-party suppliers provide to us as, outlined above.


CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


PRIVACY POLICY CONTACT INFORMATION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@3wisemonkeys.co.uk or by mail using the details provided below:

 

Unit 3, Tunfield Nursery, Ashley Green, Chesham, BUCKS, HP5 3PY, United Kingdom


 


 

Privacy Policy Pre 25th May 2018


• Placing an order with us entails submitting personal data to 3wisemonkeys (for example your name, phone number, postal address and email address). You may also choose to submit feedback, add to the reviews on our site or take part in market research we carry out on site.

• This information will be kept securely in accordance with our internal security policy and may be used to:

 

o process your order

o provide you with an up to date, efficient, and reliable service which includes contacting you in the event of problems with your purchase and/or its delivery

o help fraud prevention i.e. our payment gateway provider runs checks against card and address details with card issuing banks. We reserve the right to refuse orders that fail all or any of these checks.

o learn about what our customers want: Any extra information we ask for/you provide helps us to understand our customers better - we think that it is important to keep improving our service. We also learn about our customers by tracking their movements around the site and collecting information about buying habits. Individuals are not identified but the results of customers' shopping habits and preferences of using the site are analysed en masse.

o from time to time we may include you in e-mail shots about new products, services and promotions.

• By making an order and/or voluntarily submitting your data you agree to this use.

• Sharing data: We do not pass on your personal details for marketing purposes to any third parties.

What to do if you do not want to receive any marketing information from us

• If you have not placed an order with us, thereby becoming an ‘existing customer’, set up an account on our website, subscribed to our free e-newsletter, submitted feedback/reviews or taken part in our market research you will not receive any e-mail shots from 3wisemonkeys. If you have received e-mail shots you do not want you can opt out of receiving information from 3wisemonkeys at any time by sending an e-mail informing us that you do not want to be included in any of our e-mail shots etc.