Please note that that there are expansions upon and additions to the following terms & conditions within the Returns information and Delivery Information sections of the Help section of this website.

• 3wisemonkeys reserves the right to change these terms and conditions without notice to you the customer in relation to future sales.

Your Order - Conditions of Acceptance

• Please note that when you place an order online with 3wisemonkeys payment is instantly released by your bank and automatically accepted by Nochex on behalf of 3wisemonkeys. You should then receive a payment confirmation e-mail from Nochex. However, the acceptance of funds and subsequent communication from Nochex in no way constitute an acceptance of the order or a guarantee of despatch of goods.

• Your order (including payment) will be treated as an offer to purchase from 3wisemonkeys, acceptance of which is indicated when and only when 3wisemonkeys despatch the goods. Up until the point of despatch 3wisemonkeys reserves the right to decline to issue your order and to process a full refund. Once we despatch the order (and at no time prior to this) 3wisemonkeys enter into a legally binding agreement with you the customer regarding said order.

• Despatch of orders is conditional upon (among other things) stock availability. For each product stock availability is indicated by the availability notes online. However, 3wisemonkeys cannot guarantee the strict accuracy of those notes. The notes should be taken as a general indication only. If for any reason an order for an item or items advertised as IN STOCK at the time of purchase later turns out to be out of stock 3wisemonkeys will inform the customer ASAP.

• All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. If the issuer of your payment card authorises payment but returns failures on some or all of the credit checks run against your order 3wisemonkeys reserves the right to delay despatch pending satisfactory resolution (to be determined by 3wisemonkeys) of the security issue.

Delivery Procedure

• Your order will as standard be despatched to the registered card address that you supply when placing said order. However in order to ensure prompt delivery our courier may try to leave the goods in the care of a neighbour where no-one is available at the delivery address. If you would like to specify particular neighbours that you do or don't want the driver to try, or if you would like to request that the driver only delivers to the address on the parcel please contact despatch@3wisemonkeys.co.uk ASAP after the order is placed and before it is despatched.

For full details on delivery please check our Help section.

Cancelling an Order

• Please note: the following is a guideline to cancellations made simply because you have changed your mind about purchasing the product. If there is another reason for wishing to cancel the order please refer to the details about returning goods in our Help section.

• You have the legal right to cancel your order at any time prior to despatch or within 7 working days following the delivery of the order to you. However, 3wisemonkeys have extended that time frame for their customers and will accept an order cancellation within 14 days of order delivery.

• Should you wish to cancel an order please inform us ASAP and obtain confirmation of receipt of cancellation. I'm afraid we cannot accept/action cancellations that we have not formally acknowledged receipt of.

• If your order is cancelled and the cancellation is acknowledged before goods are despatched we'll action ASAP a refund of any sum that has been paid by you or debited from your credit card for the goods, including shipping charges.

• If you cancel your order and/or the cancellation is acknowledged after goods have been despatched but within 14 days of your receipt of said order we will need you to follow our general returns procedures: please refer to the details on returning goods as unwanted/unsuitable in the returns part of our Help section. In such a case we'll action a refund within 5 working days of our receipt of returned goods of any sum that has been paid by you or debited from your credit card for the goods, but NOT including shipping charges.

• Refunds will usually be processed by 3wisemonkeys staff on the Nochex website. At the time this is actioned you should receive a credit process confirmation e-mail from Nochex. Following this it can take up to 2 weeks, but usually takes no more than 3 to 4 working days, for that credit to appear on your account. 3wisemonkeys cannot be held accountable for cases where credits have been made to your card issuing bank by Nochex, but the bank systems subsequently delay the credit appearing against your account. When the credit appears it will be in the name of Nochex, not 3wisemonkeys.

Warranty

• All goods supplied by 3wisemonkeys are warranted free from fault for 12 months from the date of receipt by the customer (unless otherwise stated). This warranty does not affect your statutory rights as a customer. If goods develop a fault during the 12 month warranty period you should follow the returns procedure outlined in the Returns Information section of the Help pages.

• In some cases where a faulty product is reported 3wisemonkeys may advise you to contact the manufacturer directly as they offer customized end user warranties and in some cases on-site replacement and are therefore better placed to resolve any problems.

• The warranty conditions do not apply to any fault arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the Supplier’s prior written approval.

• Any applicable collection of faulty goods and/or delivery of repaired/replacement units under warranty will only be made from/to addresses on the UK mainland (as per the delivery of the original purchase.) In the event that you need to return an item under warranty from outside the UK mainland you will need to make your own separate arrangements & payment for shipping to and from the UK mainland.

• A replacement/repaired unit issued under warranty is not a new order and will not have a separate warranty beginning from the date of receipt. Instead a replacement/repaired unit counts as a "continuation in the life cycle" of the original purchase, covered for the warranty period remaining on the original purchase.

Website Content & Information Control

• Unless otherwise specified, the materials on this Web site are directed solely at consumers who access this Web site from the United Kingdom. 3wisemonkeys makes no representation that any product referred to in the materials on this Web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

• 3wisemonkeys will take all reasonable precautions to keep the details of your order secure; we will not be liable for unauthorised access to information supplied by you.

• 3wisemonkeys has taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, 3wisemonkeys disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access.

• Product images are for illustrative purposes only.

General

• Our liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods and/or related shipping charges where applicable.

ENQUIRIES

If you would like more information about the terms and conditions of this site please do not hesitate to contact us. If you have any queries with regards to your order, please email admin@3wisemonkeys.co.uk