FREQUENTLY ASKED QUESTIONS:

Sovos, CMR Nashville & 3wisemonkeys :

1. Who are these three companies?

Sovos are the manufacturer who make this product and who are responsible for honouring the warranty. CMR Nashville radio,in partnership with Sovos, are promoting this reduced price special offer via this web site only for a limited period to CMR Nashville listeners. This site is maintained by 3wisemonkeys.co.uk who deal with running of these pages, processing payments for purchases made on this site and delivery of goods.

Delivery:

1. When can I expect my order to be despatched?

We operate a same day despatch policy for any order placed by 3PM on a working week day. Any order placed after 3PM on a working week day, or at any time on a weekend day or bank holiday, will be held over until the next working week day and despatched then. You will be sent a despatch confirmation e-mail at the end of the despatch day, shortly after goods have been despatched. This e-mail will give details of how to track delivery progress.

2. How long after despatch can I expect delivery to go ahead?

Our courier will deliver on the next working week day following despatch. For example if despatch is Monday delivery will be Tuesday and if despatch is Friday delivery will be Monday (unless the Monday is a bank holiday, then delivery will be Tuesday.)

3. Does someone have to be available to sign for goods on delivery?

Yes, the driver will be instructed not to leave goods ‘safe’ but to obtain a signature at the delivery address when goods are handed over.

4. What happens if I miss delivery attempts?

Our courier will carry out two delivery attempts. If you miss the first attempt, scheduled for the first working week day following despatch, please contact the courier (quoting the tracking number uploaded against your order immediately after despatch.) They can discuss when the final delivery attempt can go ahead and the option of collection from your local depot. If you miss both delivery attempts collection from your local depot will be necessary in order to avoid the courier auto-returning your order to sender.

5. What should I do if neither goods nor calling card arrive on the expected delivery date?

The driver should leave a calling card if a delivery attempt goes ahead with no-one available to sign for goods. However, occasionally a driver is without cards, so it is always best to refer to the tracking system which will detail any logged attempt that has gone ahead. If an attempt is logged that you wish to dispute, or if no attempt is logged for the expected delivery date, the courier can look into the delivery progress and give you an update/reason for the delay.

6. What is an auto-return?

Our courier will warehouse goods for five working week days from the date of the first delivery attempt. After that time, if goods could not be signed for on delivery and were not collected by you the customer from your local depot, the courier will auto-return goods to sender. Auto-return unfortunately carries an extra cost not covered by the outward p&p shipment.

7. What should I do if I am having problems with the courier?

The courier staff should always be very courteous and helpful, but please do not hesitate to contact 3wisemonkeys in the rare event that this is not the case. 3wisemonkeys staff are always happy to help and can contact the courier on your behalf to make an enquiry about your delivery if needs be.