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How we use
your information
• Placing an
order with us entails submitting personal
data to 3wisemonkeys (for example your name,
phone number, postal address and email address).
You may also choose to submit feedback,
add to the reviews on our site or take part
in market research we carry out on site.
• This information
will be kept securely in accordance with
our internal security policy and may be
used to:
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o
process your order
o provide you
with an up to date, efficient, and
reliable service which includes contacting
you in the event of problems with
your purchase and/or its delivery
o help fraud
prevention i.e. Nochex our payment
gateway provider runs checks against
card and address details with card
issuing banks. We reserve the right
to refuse orders that fail all or
any of these checks.
o learn about
what our customers want: Any extra
information we ask for/you provide
helps us to understand our customers
better - we think that it is important
to keep improving our service. We
also learn about our customers by
tracking their movements around the
site and collecting information about
buying habits. Individuals are not
identified but the results of customers'
shopping habits and preferences of
using the site are analysed en masse.
o from time to
time we may include you in e-mail
shots about new products, services
and promotions.
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• By making an
order and/or voluntarily submitting your
data you agree to this use.
• Sharing data:
We do not pass on your personal details
for marketing purposes to any third parties.
What to do if
you do not want to receive any marketing
information from us
• If you have
not placed an order with us, thereby becoming
an ‘existing customer’, subscribed
to our free e-newsletter, submitted feedback/reviews
or taken part in our market research you
will not receive any e-mail shots from 3wisemonkeys.
If you have received e-mail shots you do
not want you can opt out of receiving information
from 3wisemonkeys at any time by sending
an e-mail informing us that you do not want
to be included in any of our e-mail shots
etc.
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