Account holder center

Help

We've aimed to supply comprehensive information on each of the following areas, which hopefully provides answers to most if not all of the questions we are frequently asked.

 

Office hours:

best times and methods to reach us.

 

Account center:

this section enables you to

- View your order online
- Track your order
- Print an invoice or your order

 

Delivery information: 

information on all aspects of our despatch and delivery procedures, including the following:

- The couriers we use and their policies
- Delivery package - what your p&p payment entitles you to  
- Same day despatch cut off time
- What to do if no-one is available to receive an order
- Problematic deliveries
- What to do when deliveries don't go according to plan
- Delivery address
- Lost or late delivery policies

 

Returns information:

information on all aspects of our returns, replacements and refunds procedures, including the following:

- What to do to return a product
- How to prepare a product for return
- Where to return products to
- How long after a product has been returned a refund or replacement will be issued
- Our 14 day return and refund 'cooling off' period
- Returning unwanted or unsuitable products for a refund

 

Buyers guides:

selection of buyers guides to help you make the best decision when purchasing a product

 

Advice centre:

our Advice Center gives you valuable guidance from our technical team. We will be adding to this section on a regular basis to give you the information to help you decide on a product that suits you best and get the most out of your purchase.