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Your
orders:
this section
enables you to
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- View your order
online
- Track your order
- Print an invoice
for your order
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Delivery
information:
information on all aspects
of our despatch and delivery
procedures, including the
following:
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- The couriers we
use and their policies
- Delivery package
– what your
p&p payment entitles
you to
- Same day despatch
cut off times
- What to do if no-one
is available to receive
an order
- Problematic deliveries
– what to do
when deliveries don’t
go according to plan
- Delivery address
- Lost or late delivery
policies
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Returns
information:
information on all aspects
of our returns, replacements
and refunds procedures, including
the following:
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- What to do to return
a product
- How to prepare a
product for return
- Where to return
products to
- How long after a
product has been returned
a refund or replacement
will be issued
- Our 14 day return
and refund 'cooling
off' period - returning
unwanted or unsuitable
products for a refund
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