…concerning
warranty issues, suspected faults
or technical problems
All products we
sell are fully covered by manufacturer
warranty. Many manufacturers have
set up external dedicated service
centres geared exclusively to offering
you guidance and solutions. If you
have purchased a product from us made
by one of the following manufacturers
a part of your purchase price has
gone towards the running costs of
their service centre, so you should
make full use of that expertise if
the need arises! Of course you may
contact us directly about products
made by the following manufacturers,
but it is likely that we will refer
you to the appropriate service centre
in the first instance. Please do let
us know if you are unhappy about the
service you receive from any of the
following.
In some cases
3wisemonkeys rather than the product
manufacturer is your official point
of contact if you have warranty issues,
suspected faults or technical problems
with a product. Products made by the
manufacturers listed below are included
in this bracket. Of course you may
feel free to contact the manufacturer
in question directly, although it
is likely that they will refer you
back to us for final resolution of
any issues.
We regularly add
new manufacturers to our site and
we may not always have time to list
them on this page right away. If you
have warranty issues, suspected faults
or technical problems with a product
made by a manufacturer whose name
you don’t find here please do
contact us and we can advise you what
the next best step is.
…concerning
any other matter
We have a friendly
and helpful staff at 3wisemonkeys
but also a very busy and industrious
one! Therefore if you do have any
questions we kindly and respectfully
direct you to our Help section in
the first instance: in many cases
full answers to queries and solutions
to problems can be found there.
Should you not
find what you need in the Help section
we are always interested in hearing
from you and are more than willing
to try to help you in any way we are
able.
E-mail is our preferred method of
communication: it helps us to keep
running costs to a minimum, which
in turn is passed on to you in the
form of low pricing.
Thank you for
your co-operation. Contact e-mail
addresses are as follows:
For ORDER
QUERIES & DELIVERY ISSUES
please contact
For BULK
ORDERS, PRICE MATCHING/SPECIAL PRICING
& OUTSIDE UK SALES ISSUES
please contact
For PRODUCT
COMPARISONS, SPEC DETAILS & TECH
QUERIES
including difficulties using the website/placing
an order please contact
For any other
issues, questions or problems please
contact
You
are likely to get a speedier response
using email.
Below is 3wisemonkeys
office address. Please note this is
not a shop front and we are not set
up to receive customers at this address.
If you are seeking the address in
order to return an item to us you
should be aware that we have set procedures
for the return of an item which do
not include accepting goods to be
returned by hand. Please do not attempt
to collect from or deliver to the
address below in person.
Tunfield,
Unit 3,
Hog Lane,
Ashley Green,
Chesham, Bucks.
HP5 3PY
Tel.: 0871 855
2408
Fax: 0871 855 3745
We are sorry
but we don’t accept orders by
phone or fax.
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